ServiceMaster Restore of Halifax/Dartmouth is currently searching for an Restoration / Abatement / Lead Technician to join our team.

Reporting to the Operations Manager, the Lead Technician will be responsible for conducting various general remediation and demolition services at assigned residential and commercial client sites. While demolition is one of the major activities of the role, ServiceMaster of Hal-Dart does invest the time to train, develop and expand the Technician's competencies and knowledge.

DUTIES & RESPONSIBILITIES

The ideal candidate will have a positive attitude, can do approach and have some work related experience. Below are some of the details of the position.

Daily Office/Management Duties

• Review work orders assigned and communicate with other associates involved as needed
• Check routing and directions to each job as required
• Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
• Create a requisition for materials and equipment needed for pick-up at the end of each working week

Client Site Duties

• Complete jobs to specifications to customer’s satisfaction
• Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
• Take a personal and genuine interest in providing customer satisfaction

General Duties

• Conduct all work in accordance with company safety policies
• Attend training workshops as required for the production team
• Help train new crew helpers/technicians in accordance with ServiceMaster standards
• Maintain professional conduct and appearance in all client facing activities
• Provide an exceptional level of service that exceeds the expectation of the client

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above.  The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

• Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
• Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Effectiveness in the areas of construction safety and productivity
• Effective communication skills both written and verbal
• Demonstrated sound work ethics
• Team player that fosters team-based learning

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

Work Experience Requirements

Work experience required: Minimum of two (2) years of experience in restoration or construction services, OR, two consecutive years working in an industry that has transferable experience.       

Technical Requirements

Equipment: Use and knowledge of basic hand tools and most power tools (skill saw, sawzall, cordless drill)

Software: Outlook, Internet Explorer

Other: n/a

Competencies 

• Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a high level of physical exertion.  Moderate intensity of sensory effort is required.