Lead Technician

Reporting to the Emergency Services Manager & Production Manager, the Lead Technician will be responsible for managing and conducting various general cleaning and mitigation/restoration services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians.

DUTIES & RESPONSIBILITIES

We are looking for a full-time experienced Lead Technician who will be responsible for all aspects of mitigating losses and returning affected properties to pre-loss condition.

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean/ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Daily Office/Management Duties

Review work orders assigned daily and communicate with other associates involved as needed
Check routing and directions to each job as required
Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
Create a requisition for materials and equipment needed for pick-up at the end of each working week

Client Site Duties

Complete jobs to specifications to customer’s satisfaction
Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
Complete daily moisture readings comparing to the pre-established dry standards on jobs, where required.
Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
Handle re-service requests promptly and courteously
Take a personal and genuine interest in providing customer satisfaction
Provide training to Crew Helpers and Technicians to complete all jobs in accordance to specifications outlined

General Duties

Maintain all equipment and vehicles to ensure they are in proper working order
Keep the interior of the vehicles used neat and clean
Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
Attend weekly meetings with production team
Attend training workshops as required for the production team
Help train new crew helpers/technicians in accordance with ServiceMaster standards
Maintain professional conduct and appearance in all client facing activities
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
Strong management, delegation, planning and leadership skills
Effectiveness in the areas of construction safety and productivity
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision making skills
Highly organized, strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters team-based learning
Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

Work Experience Requirements

Work experience required: Minimum of four (4) years of experience in cleaning services/restoration services.

Job-related experience required: Two (2) years in a supervisory capacity is preferred.

Technical Requirements

Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Additional Requirements: Possess a valid Class G Ontario Drivers license with no restrictions. Able to operate a company-owned vehicles. Willing to take part in on-call rotating schedule. Able to work after hours and on Holidays when necessary. Able to respond/mobilize to remote locations if necessary during catastrophe events. Willing to submit personal information for a criminal background check.

You must have at a minimum IICRC WRT certification.

Physical Requirements

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

Possible risk of exposure to adverse working conditions (ie, mold/asbestos/sewage/trauma/confined space)

Benefits:
Health & Dental

After completion of 90-day Probationary period.

Schedule:

Monday to Friday

On call requirements

Overtime

COVID-19 considerations:

We are not open to the public and have a robust COVID 19 safety plan. Employees are provided all necessary PPE including respirators.

License/Certification:

G license (required)

WRT and one other IICRC course

COVID-19 precaution(s):

Personal protective equipment provided or required

Social distancing guidelines in place

Sanitizing, disinfecting, or cleaning procedures in place

Compensación: $22.00 - $25.00 per hour

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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