Disaster Restoration Technician (Fire, Flood & More)

Reporting to the Production Manager, the Disaster Restoration Technician (Fire, Flood & More) will be responsible for conducting various general cleaning services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Daily Office/Management Duties

Review work orders assigned daily and communicate with other associates involved as needed
Check routing and directions to each job as required
Inspect materials and equipment required for the scheduled jobs is in good working order and loaded on company vehicles prior to leaving the office
Use the information systems to update job information, payroll and timekeeping, and general communication

Client Site Duties

Complete jobs to specifications to customer’s satisfaction, observing all safety protocols
Manage work assignments within units allocated, and ensure the materials and equipment units taken are recorded on the work orders
Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
Facilitate customer inspection of the job after completion, request customer signs off on the form indicating their satisfaction, and process payment for work completed
Handle re-service requests promptly and courteously
Take a personal and genuine interest in providing customer satisfaction
Provide training to Crew Helpers to complete all jobs in accordance to specifications outlined

General Duties

Maintain all equipment and vehicles to ensure they are in proper working order
Keep the interior of the vehicles used neat and clean
Maintain comprehensive understanding and knowledge of the business and services offered, advise customer appropriately, qualify jobs to be completed and gain the confidence of clients
Attend meetings with production team
Attend training and safety workshops as required for the production team
Help train new crew helpers/technicians in accordance with ServiceMaster standards
Maintain professional conduct and appearance in all client facing activities
Establish positive rapport with clients when possible
Provide an exceptional level of service that exceeds the expectation of the client
Conduct all work in accordance with company safety policies
Adherence to all company workplace policies
Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner.

Characteristic and Ability Requirements

Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
Strong management, delegation, planning and leadership skills
Effectiveness in the areas of construction safety and productivity
Effective communication skills both written and verbal
Ability to engage clients and deliver excellent service
Thorough decision-making skills
Highly organized, strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
Team player that fosters team-based learning
Works well independently and in a team environment

Educational Requirements

Other Education/Certification/Training preferred: IICRC Certifications are considered an asset

Work Experience Requirements

Work experience required: Previous experience working in heavy manual work, with experience relating to customers.

Job-related experience preferred: 2 years of experience in cleaning services/restoration services is preferred.

Technical Requirements

Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Software: n/a

Other: n/a

Competencies

Accountability
Adaptability
Builds Trust and Respect
Customer Focus
Problem Solving
High Quality Standards
Safety Awareness
Teamwork

Physical Requirements

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

This position will be required to work in adverse working conditions such as flooded basements, buildings after fires, and so on.

Compensation: $18.00 - $24.00 per hour

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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