Reporting to the General Manager, the Administrative Assistant is responsible to support the General/Operations with daily administrative procedures and processes to facilitate the efficient operation of the organization.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and time spent performing each task may vary as business needs require.

DUTIES

Perform general administrative duties including, but not limited to, answering telephones and responding to emails
Inform relevant internal and external parties of customer-related work requiring attention
Assist with reception duties as needed
Keep personal work space neat and orderly
Data /Document Entry in Company systems
Ensure safeguarding and confidentiality of all customer lists and internal proprietary information and work products
Perform other duties as they may be assigned by the General and/or Operations Manager

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the General Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

Ability to communicate expectations and requirements to crew/staff
Effective communication skills both written and verbal
Ability to engage clients in conversations to service their needs and meet expectations
Strong attention to detail and ability to multi-task
Demonstrated sound work ethics
Proven ability to build and maintain strong working relationships
Flexible, adaptable and able to work effectively in a variety of settings
Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Other Education/Certification/Training preferred: n/a

Work Experience Requirements

Work experience required: 1 - 3 years in an administrative capacity

Job related experience required: n/a

Technical Requirements

Equipment: Calculator, Computer, Photocopier, Telephone, Fax Machine

Software: Word, Excel, Outlook, Direction, Company Owned Computer Systems

Other: WHIMIS Training

Competencies

Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Working Conditions

While in the office, there is low risk of exposure to adverse working conditions. This position requires the individual to perform occasional duties in a warehouse environment and may have occasional exposure to changes in temperature and odours.

Compensation: $18.00 - $21.00 per hour

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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